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Link to CommSoft FAQs - Panasonic

KX-TDA or KXTDE 15/30/100/200/600 Telephone System Q&As:

Question:
My message light is on and when pressed rings another internal extension.

Answer:
The message waiting feature has been activated on your extension by another user. To clear this feature:

Lift handset
Dial *700
Dial your extension number( i.e. 201)
Replace handset

Question :
I have set a system feature on my telephone by accident which is denoted by broken dial tone.

How can I reset the phone back to the default settings?

Answer:
To clear all features set on your telephone:

Lift handset
Dial *790
Replace handset.

Question:
My extension has stopped ringing on internal/external calls.

Answer:
Check the following:

Has the phone got power to it, is it live, does it have lights and/or a display?

Is the ringer volume turned down/off?

Is the FWD/DND button flashing? If so pick up the receiver and dial *790 (extension data clear code).

Is the system in the correct mode(day/night)? Press the Transfer key to find out, the mode will be shown in the display. From extension 201 Dial *7800 (with the handset up) to put the system into Day Mode, *7801 for night service.

Question :
When I send a fax an internal extension rings with the fax extension number in its display.

Answer:
The fax machine is dialling a number without first dialling a 9 to obtain a line.

Most phone (& fax) numbers dialled start with a 0.

Dialled internally, 0 is set by default to ring the reception extension, usually 201.

Redial the fax number with 9 in front.

Question:
My phone used to have the date and time in the display, now it only shows the date, day and year. How do I get it to show the time again?

Answer:
While the phone is idle press the transfer key.

Question:
All of our phones have started ringing on incoming calls where it used to only ring a couple of phones.

Answer:
The system may have been put into night mode by accident. Press transfer key on any display phone to see what mode the system is in.
If it is in night service, from extension 201 pick up the handset and dial *780 to put the system back into day mode.

Question:
Calls to my phone will not forward into voicemail.

Answer:
If you are using a digital phone (System Keyset):
From your phone press the SPKR button followed by the FWD/DND button and dial 5 followed by the voicemail extension number (Usually 500).

If using a standard phone (SLT):
Lift the handset and dial *7105 followed by the voicemail extension number (Usually 500), you will then hear a confirmation tone.

KX-TD 816/1232 Telephone System Q&As:

Question:
My message light is on and when pressed rings another internal extension.

Answer:
The message waiting feature has been activated on your extension by another user. To clear this feature:

Lift handset
Dial 700
Dial your extension number( i.e. 201)
Replace handset

Question :
I have set a system feature on my telephone by accident which is denoted by broken dial tone.

How can I reset the phone back to the default settings?

Answer:
To clear all features set on your telephone:

Lift handset
Dial 790
Replace handset.

Question:
How do I set the time on on KX-TD816/1232 Telephone System?

Answer:
From any display keyset phone, enter user progamming:

With handset down press the PROGRAM button and enter **1234

Enter program code 000

Press the SP-PHONE button twice

Press the TRANSFER button to clear current time

Enter new hour(two digits) in 12 hour format i.e. 09

Press the FWD/DND button

Enter the minute(two digits) i.e 06

Press the FWD/DND button

Press the AUTO-ANSWER/MUTE button to select AM or PM

Press the AUTO DIAL button to store the new time. A long beep (conformation tone) should be heard.

Press HOLD then PROGRAM to come out of user programming (which returns the phone to normal).

Question:
My extension has stopped ringing on internal/external calls.

Answer:
Check the following:

Has the phone got power to it, is it live, does it have lights and/or a display?

Is the ringer volume turned down/off?

Is the FWD/DND button flashing? If so pick up the receiver and dial 790 (extension data clear code).

Is the system in the correct mode(day/night)? Press the # key to find out, the mode will be shown in the display. From extension 201 Dial 780 (with the handset up) to put the system into Day Mode, 781 for night service.

Question :
When I send a fax an internal extension rings with the fax extension number in its display.

Answer:
The fax machine is dialling a number without first dialling a 9 to obtain a line.

Most phone (& fax) numbers dialled start with a 0.

Dialled internally, 0 is set by default to ring the reception extension, usually 201.

Redial the fax number with 9 in front.

Question :
When my phone is idle it occasionally pops.

Answer:

Your phone has Background Music (BGM) enabled without a CD player attached to the system. To turn BGM off press the HOLD button while the phone is idle.

Question:
My phone used to have the date and time in the display, now it only shows the date, day and year. How do I get it to show the time again?

Answer:
While the phone is idle press the * button.

Question:
All of our phones have started ringing on incoming calls where it used to only ring a couple of phones.

Answer:
The system may have been put into night mode by accident. Press # on any display phone to see what mode the system is in.
If it is in night service, from extension 201 pick up the handset and dial 780 to put the system back into day mode.

Question: Calls to my phone will not forward into voicemail.

Answer:
If you are using a digital phone (System Keyset):
From your phone press the SPKR button followed by the FWD/DND button and dial 5 followed by the voicemail extension number (Usually 265).

If using a standard phone (SLT):
Lift the handset and dial 7105 followed by the voicemail extension number (Usually 265), you will then hear a confirmation tone.


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