Connect Telecom Solutions
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Maintenance and Support

Connect Telecom Solutions are committed to providing the highest level of service at a competitive price. We offer a wide range of maintenance and support packages for many new and discontinued Telephone Systems.

Highly Trained Technical Staff

Our field-based engineers are cross trained in all products and are amongst the highest trained within the industry.

Remote Access

The office based technical support team have a wealth of knowledge and are able to deal with around 70% of support requests remotely, reducing the time taken to clear problems and causing least disruption to our customers’ working day.

Prioritised Fault Handling

Connect Telecom Solutions place a high priority on total system and line failures. Although faults of any kind are an inconvenience, a total system failure can be damaging for business unless it is quickly rectified. We are proud of our record of 100% of total system failures being cleared within 4 hours.

Connect Telecom Solutions work to target response times as follows:

Complete System Failure - 4 Operational Hours
Partial Failure - 16 Operational Hours

Additional Extras

In addition to responding to faults, our maintenance customers benefit from the following complimentary services

  • Free telephone technical support
  • Free Telephone Bill Analysis

Call us now on 0844 8805 247 for a maintenance quotation on your telephone system.

 

 

Link to the final step Link to the final step The Final Step
Support Queries
CommSoft

The Technical Support Desk is open from 8:00am to 7:00pm Monday to Friday.

Outside of these hours you can leave a message or email your faults or support queries to:

support@connecttelecom.co.uk

You can click on the FAQs link below to list common faults and their solutions:

 
 
Plantronics
 
 
 
 
FAQ's Common Faults
 
   
If you require a phone or system user guide click on the User Guide Libary Link below:
 
   
User Guide Library
 
   
   
   
   
   
 
 
 
   
   
   
Free Consultation
Link to Panasonic Link to The Final Step Link to CommSoft Link to Plantronics